Atlas Scheduler

Scheduler

≡

Metrics Weekly team metrics

Range start

Range end

Quick interval

Team Member	CSAT	tNPS	ART	FRT	Omni AHT	Cases Closed/Day	Cases Closed	Outgoing Calls	Workable Backlog	Rolled Calls (#)	Answered	Handled	Alerts	Rolled Calls (%)	On Queue Adherence	Utilization

≡

Trends Period-over-period comparisons

Interval

Range start

Range end

Add Metrics

—

Team Member	CSAT Link to Dashboard	CSAT Record Count	tNPS Link to Dashboard	ART Link to Dashboard	Case Record Count	Sum of Age (Minutes)	FRT Link to Dashboard	Sum of First Response Time	Omni AHT Link to Report	Omni Record Count	Workable Backlog Link to Dashboard	Cases Closed Link to Dashboard	Outgoing Calls Link to Report	Answered	Handled	Rolled Calls Link to Report	Alerts Link to Report

Upload Metrics CSV

Names in column A. For multi-metric reports, metric name in column B. Dates across row 1.

Selected: CSAT Report

Week Starting (Monday)

CSV File

Unmapped names (choose staff or Ignore)

Name in file	Map to staff

Recent uploads

File	Range	Uploaded By